Dash Couriers Wiltshire has taken a firm stance against the lack of reported reliability that has plagued the freight delivery sector.
Headed by husband and wife team Darren and Shani Moore, with Shani recently honoured as Female Entrepreneur of the Year 2023 by Great British Expos, Dash Couriers is marking its fourth successful year in the industry.
With over 25 years of business experience, the company has carved out a niche specialising in same day and time-critical freight movements throughout the UK. The collective team’s dedication to sector has most recently been recognised at the National Courier and Despatch Association Award, picking up bronze for The NCDA Independent Courier of the Year of 2024.
Darren Moore, co-founder of Dash Couriers said: “In an industry where service levels frequently fall short, we prioritise driver welfare and accountability as core values, distinguishing ourselves from competitors.
“This dedication has allowed us to fill a gap in the market by delivering exceptional customer service. Our success is largely attributed to our fantastic team of dedicated drivers, who are committed to our mission.”
Recent statistics highlight the industry's shortcomings, with a survey by Citizens Advice showing that 57% of people had issues with late deliveries. Additionally, 31% of customers rated their delivery experience as poor due to bad service (Citizens Advice, 2023). In contrast, Dash Couriers has consistently received positive feedback for their reliability and efficiency with a 4.8* Google Reviews rating, showcasing their commitment to excellence.
One customer states: “Dash is growing on me more so because they have not just delivered, they’ve serviced a solution for us as a business and our customers. Being cheapest isn’t the best, being a brand isn’t the best - doing what you say you are going to do is best! If you need to get a parcel from A-B, try them.”
Dash Couriers offers a versatile range of delivery options, capable of moving anything from a single envelope to a truckload of pallets, with collections available in as little as 30 minutes. This flexibility, combined with meticulous attention to detail and a future sustainability plan, has made Dash Couriers the first choice for numerous organisations. Their clientele ranges from small independents and worldwide brands to the NHS and local councils.
